Return & Refund Policy

Acceptance of Terms and Conditions of Sale

Showtime Pools Supplies

Los Angeles, California


Welcome to Showtime Pools Supplies. These Terms and Conditions of Sale (“Terms”) govern your access to and use of our website, online store, customer account portal, and any purchases made through www.showtimepoolssupplies.com

 (the “Site”).


By accessing our Site or purchasing pool equipment, pool supplies, pool chemicals, replacement parts, automation systems, or related outdoor living products, you agree to be bound by these Terms. If you do not agree, please discontinue use of the Site.


We reserve the right to update these Terms at any time. Continued use of the Site constitutes acceptance of any changes.


1. Online Orders & Purchases

When placing an order through Showtime Pools Supplies, you may be required to provide:

Billing and shipping information

Valid payment details

Contractor or business information (for wholesale accounts)


By submitting an order, you represent that:

You are at least 18 years old

You are authorized to use the payment method provided

All information submitted is accurate and complete

All purchases made through our online pool supply store are subject to product availability and acceptance.


2. Payment Terms

Payment is due at the time of order unless you have an approved contractor or wholesale account with established terms.


We accept major credit cards and other approved payment methods. Showtime Pools Supplies reserves the right to:

Require prepayment before shipment

Apply payments toward outstanding balances

Cancel orders for non-payment

Orders will not ship until payment is successfully processed unless otherwise agreed in writing.


3. Order Acceptance & Cancellations

Order confirmations do not constitute final acceptance. We reserve the right to:

Refuse or cancel any order

Limit quantities

Correct pricing or listing errors

Cancel suspected fraudulent transactions


If your order is canceled after payment has been processed, a refund will be issued to the original payment method.


Special-order items, commercial-grade equipment, bulk chemical purchases, and custom automation systems may not be eligible for cancellation once processed.


4. Pricing & Product Information

We strive to provide accurate pricing and product descriptions for:

Pool pumps and motors

Pool filters (cartridge, DE, sand)

Pool heaters and heat pumps

Saltwater systems

Pool automation and smart controls

Pool lighting and electrical components

Professional pool chemicals

Replacement parts and accessories


However, errors or inaccuracies may occur. Showtime Pools Supplies reserves the right to correct pricing, descriptions, and availability at any time without prior notice.


5. Shipping, Delivery & Risk of Loss

We offer shipping throughout California and the United States, with local delivery options available in Los Angeles County.


Shipping charges, freight fees, oversized item handling, liftgate services, and hazardous material fees (for chemicals) may apply.


Risk of loss transfers to the customer:

Upon shipment from our warehouse or manufacturer

Upon pickup for will-call orders

Upon delivery confirmation for local deliveries


Customers must inspect shipments upon receipt. Any visible damage must be noted and reported promptly.


Delivery dates are estimated and not guaranteed.


6. Returns & Restocking

Due to the specialized nature of pool equipment and chemicals, return eligibility varies by product type.


General return requirements:

Return authorization required

Product must be unused and uninstalled

Original packaging must be intact

Request must be made within the designated return period


Restocking fees may apply, especially for:

Large pool equipment

Special-order products

Commercial filtration systems

Automation control panels


Pool chemicals and hazardous materials may not be eligible for return.


7. Manufacturer Warranties

Most pool equipment and components sold through Showtime Pools Supplies are covered by manufacturer warranties.


Warranty coverage may apply to:

Variable speed pumps

Pool heaters

Filtration systems

Salt systems

Automation controls

LED pool lighting


Warranty terms are determined solely by the manufacturer. Showtime Pools Supplies does not provide independent warranties beyond those offered by the manufacturer unless explicitly stated.


Customers may be required to work directly with the manufacturer for warranty claims.


8. Customer Accounts

By creating an account, you agree to:

Provide accurate, current information

Maintain confidentiality of login credentials

Accept responsibility for activity under your account


We reserve the right to suspend or terminate accounts for violations of these Terms, misuse of contractor pricing, or fraudulent activity.


9. Limitation of Liability

To the fullest extent permitted by law, Showtime Pools Supplies shall not be liable for:

Indirect or consequential damages

Loss of profits or business interruption

Installation errors

Improper use of pool chemicals

Equipment damage due to incorrect installation

Water chemistry-related damages


Customers are responsible for proper installation and maintenance.


10. Disclaimer

All products are provided “as is” unless otherwise specified. We disclaim all implied warranties, including merchantability and fitness for a particular purpose, to the extent permitted by law.


11. Governing Law

These Terms are governed by the laws of the State of California. Any disputes shall be subject to the jurisdiction of the courts located in Los Angeles County, California.


12. Contact Us

For questions regarding these Terms and Conditions of Sale, your order, or our online pool supply store, please contact:


Showtime Pools Supplies

Los Angeles, California


© 2026 Showtime Pools - All Rights Reserved.